Frequently Asked Questions
Answers to common questions about our products, shipping, returns, and more.
Products
Are all your products handmade?
Yes, all our products are handcrafted by skilled artisans using traditional techniques and premium materials. Each piece is made with attention to detail and quality craftsmanship.
Can I customize my order?
Yes, we offer customization options for most of our products. You can choose from different materials, finishes, sizes, and other specifications. Please contact us directly to discuss your custom requirements.
How do I care for my wooden furniture?
To maintain the beauty of your wooden furniture, we recommend cleaning with a soft, slightly damp cloth. Avoid direct sunlight and heat sources, which can cause wood to dry and crack. Apply a high-quality furniture wax every 6-12 months to protect the finish. For specific care instructions based on your product's material and finish, please refer to the care guide included with your purchase.
How do I care for my mirror?
Clean your mirror with a lint-free cloth and a non-ammonia glass cleaner. Spray the cleaner onto the cloth, not directly onto the mirror, to prevent damage to the edges and backing. Avoid placing mirrors in humid areas like bathrooms without proper ventilation, as moisture can damage the backing.
Do you offer warranties on your products?
Yes, all our products come with a 1-year warranty against manufacturing defects. This covers issues related to craftsmanship but does not include damage from normal wear and tear, improper use, or environmental conditions.
Shipping & Delivery
How long does shipping take?
Standard shipping typically takes 7-10 business days within the continental United States. For custom pieces, please allow 3-4 weeks for production plus shipping time. International shipping times vary by location, typically 10-20 business days.
Do you ship internationally?
Yes, we ship worldwide. International shipping costs and delivery times vary by location. Please note that customers are responsible for any import duties, taxes, or customs fees that may apply.
How are items packaged for shipping?
We take great care in packaging our products to ensure they arrive safely. Each item is wrapped in protective materials and shipped in sturdy boxes with appropriate cushioning. Larger items may be shipped with white glove delivery service.
Can I track my order?
Yes, once your order has shipped, you will receive a confirmation email with tracking information. You can use this to monitor the progress of your delivery.
What if my order arrives damaged?
In the rare event that your order arrives damaged, please take photos of the damage and contact us within 48 hours of receipt. We will arrange for a replacement or repair as quickly as possible.
Returns & Refunds
What's your return policy?
We accept returns within 30 days of delivery. Items must be in original condition and packaging. Custom orders are non-returnable unless there is a manufacturing defect.
How do I initiate a return?
To initiate a return, please contact our customer service team with your order number and reason for return. We will provide you with return shipping instructions and a return authorization number.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or shipping damage, in which case we will cover the return shipping costs.
How are refunds processed?
Refunds are processed to the original payment method within 5-7 business days after we receive and inspect the returned item. Please note that shipping costs are non-refundable.
Orders & Payment
What payment methods do you accept?
We accept various secure payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and direct bank transfers. All payments are processed through an encrypted connection to ensure your details are safe.
Is it safe to use my credit card on your site?
All purchases are processed through our secure payment system, which uses industry-standard encryption to protect your personal and financial information.
Can I cancel or modify my order?
Orders can be canceled or modified within 24 hours of placement. After this time, especially for custom orders where production has begun, cancellation may not be possible. Please contact us as soon as possible if you need to make changes to your order.
Do you offer gift wrapping?
Yes, we offer gift wrapping services for most items. You can select this option during checkout. We use elegant, eco-friendly packaging and can include a personalized message at your request.
Still Have Questions?
If you couldn't find the answer to your question, please feel free to contact us directly.
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